One of our favorite books is Tony Bourdain’s Kitchen Confidential, which offers a wealth of fascinating factoids about the way the restaurant business really works. Regardless of whether or not you’re a foodie, you’ll find the insider insights — like why to avoid seafood on Mondays — provocative and, often, practical.
Call Center Confidential: The Underbelly of Customer Centricity
One of our favorite books is Tony Bourdain’s Kitchen Confidential, which offers a wealth of fascinating factoids about the way the restaurant business really works. Regardless of whether or not you’re a foodie, you’ll find the insider insights — like why to avoid seafood on Mondays — provocative and, often, practical. In that spirit, we […]
September 10, 2010
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Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.
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New!
HBR Learning
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.