Thread: PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

Originally Posted by LalaRu

Catastrophic bug? LOL nonsense.

So far I just saw NO REAL evidence. All happened to friends, friends of friends, my cousin, and (why not?) my cat too had its house demolished in error.

Nobody shown here his/her face and character name with HIS/HER own issue.

Feels like an orchestrated campaign against autodemolition timers.

My friends uncles dads cat's kitten's cousin got the house auto demolished

Good old mass paranoia, it's like the 2000s internet rumors spreading but now that we can have way to prove things it doesn't work anymore, lol :V

+ I like the fact that every person who declared to have a close experience with the subject just vanishes out of existence on every message board related to FFXIV when people are asking precisions about it.


If there is ONE big problem, a REAL problem, is that Outlook/Hotmail and AOL/Yahoo, and certainly others, tend to put housing mails into the junk box automatically, or is just blocking them completely. (FFXIV-HOUSING@square-enix.com)

+ SE not notifying clearly in game, you have to check the calendar, we need a bit ol' "WARNING, HOUSE DEMOLITION ENGAGED"

https://i.imgur.com/ZQRymGD.png

I was close to lose my house on Ragna because i didn't checked my junk mails from awhile.

Already happened, but last month, i didn't even got the 10 days warning, just the 3 days. I got very, very lucky (i checked the junk mails because i was registering to a forum), because i was kind of not very intensively playing the game and i completely forgot about going in the house that month.

https://i.imgur.com/O6vzRCZ.png (you can see the previous warning, with another house)

So yeah something doesn't work with the warning system. I think the problem start from there and difficulties of people remembering when was the last time theiy entered their house (i include myself there), it happens sometime.

Originally Posted by LalaRu

Nobody shown here his/her face and character name with HIS/HER own issue.

Ok, you want an actual issue? One of the issues happening happened to ME.

Not the issue of timers being wrong, but definately the one of emails not being sent out. My old house (I have recently reacquired one) was demolished without a single email being sent. I have done as Bayohne said and checked the email linked to my service account and everything is correct on my side. As a result, I no longer trust the demolition system in the slightest, and I am constantly fearful of losing my house to another error on SEs part, like the one we are currently discussing.

What I'm trying to say is that SOMETHING is going wrong on SEs side, and that the response of "Our investigation showed that nothing is wrong" is also flat out wrong, and you shouldn't assume that its just an orchestrated campaign.

Originally Posted by Eidi

If there is ONE big problem, a REAL problem, is that Outlook/Hotmail and AOL/Yahoo, and certainly others, tend to put housing mails into the junk box automatically, or is just blocking them completely. (FFXIV-HOUSING@square-enix.com)

I can vouch for emails not being sent to a Gmail account. I also checked the spam folder and there was nothing there.

Better save then sorry right? If those people are not lying then you brought all of our attention to this and might have stopped some demolishing on the way. And if somehow all these people just lied or remember the information wrong we might have had some panic for a bit but at least we know that our houses are save.

I just want to finally know which side is true.

(And as someone that has not received a mail from SE about my timer and do receive other mails from them I remain a bit skeptic about this.)

In the end I just wish that if someone talks about a bug like that, that SE reacts a bit faster and halts the timer until its sorted out. This way nobody needs to fear it, nobody would be angry at them if the bug truly exists and they can take their time to investigate it.

So we need to PSA and spread about the mails problem, not houses supposedly vanishing. If this is the heart of the problem.

Originally Posted by nranola

There have been plenty enough voices in here and in other channels reminding people that this bug is unconfirmed but nevertheless something to watch out for. Even your first post says as much. I don't think there's anything to apologize for. This thread is here so we can investigate the validity of the reports and that's exactly what we're doing.

If this was all a hoax, then great, no harm no foul. I can't say the same for the contrary. Many people value their homes and if this bug truly exists like many reports suggest then it's worth looking into.

Should any more affected players come forward the best thing we can do is urge them to file a bug report with the necessary information.

There been plenty voices here? All I seen is "me too" and "that happend to a friend" but no follow ups or post from these supposedly affected people. Even on Reddit it been pretty silent for 3 days.

I have been skeptic but given people benefit of the doubt IF it was true but there hasn't been any clear indication people got their houses removed in error.. Apart from that 1 guy that made a bug report.

Originally Posted by Eidi

If there is ONE big problem, a REAL problem, is that Outlook/Hotmail and AOL/Yahoo, and certainly others, tend to put housing mails into the junk box automatically, or is just blocking them completely. (FFXIV-HOUSING@square-enix.com)

MSN, Hotmail, Livemail, Yahoo and Aol is notorious they block email like this or anything really coming from a company. It been a problem for years. Gmail all day long and you're safe. It not SE fault they get blocked or junk mail'd. It the user responsiblity to whitelist and allow email from SE.

I have never had a problem with Gmail and I've got both notification about FC houses and personal across my alts.