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1.7.7.3Affects versionsAffects versionsBOCategory: Back OfficeCategory: Back OfficeBugType: BugType: BugFixedResolution: issue closed because fixedResolution: issue closed because fixedMinorSeverity: minor bug > https://build.prestashop.com/news/severity-classificationSeverity: minor bug > https://build.prestashop.com/news/severity-classificationOrderComponent: Which BO section is concernedComponent: Which BO section is concernedOrder messagesLabel: Which BO under menu is concernedLabel: Which BO under menu is concernedPM ✔️Status: check done, behavior approvedStatus: check done, behavior approvedPR availableSolution: issue is being addressedSolution: issue is being addressedRegressionType: regressionType: regressionTranslationsLabel: Which BO under menu is concernedLabel: Which BO under menu is concerned
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Description
Describe the bug
Since we migrated from 1.7.6 to 1.7.7.3 sending order messages to customer are always in English, even when the customer has a selected a different language.
At first I thought, maybe something was wrongly imported during the migration, but when I deleted a order message and created a new one, also the new message is in default English in our case.
Expected behavior
I would like that the order messages are send in the customers language
Steps to reproduce
- We have a site with multiple languages.
- FO > change your language to Arabic (for exemple)
- Create an Order
- BO > SELL > Orders > Edit last Order
- try to send the delay message
- See error, the delay message is with Admin language (English) and not Client language (Arabic)
Reproduce by having multiple language messages and customers.
Additional information
- PrestaShop version: 1.7.7.3
- PHP version: 7.2
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1.7.7.3Affects versionsAffects versionsBOCategory: Back OfficeCategory: Back OfficeBugType: BugType: BugFixedResolution: issue closed because fixedResolution: issue closed because fixedMinorSeverity: minor bug > https://build.prestashop.com/news/severity-classificationSeverity: minor bug > https://build.prestashop.com/news/severity-classificationOrderComponent: Which BO section is concernedComponent: Which BO section is concernedOrder messagesLabel: Which BO under menu is concernedLabel: Which BO under menu is concernedPM ✔️Status: check done, behavior approvedStatus: check done, behavior approvedPR availableSolution: issue is being addressedSolution: issue is being addressedRegressionType: regressionType: regressionTranslationsLabel: Which BO under menu is concernedLabel: Which BO under menu is concerned
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florine2623 commentedon May 14, 2021
Hello @01park ,
Can you specify the languages available on your site ? And what is the default language ?
Thanks!
01park commentedon May 14, 2021
Hi @florine2623
Our backoffice language is English and front office has English, Spanish, Germany, Dutch, Italian, French and more.
hibatallahAouadni commentedon May 17, 2021
Hello @01park
Thanks for your feedback!
Could you please provide clear and concise steps to reproduce the issue.
Thanks!
01park commentedon Jun 3, 2021
Hi,
We have a site with multiple languages. The order messages are translated into the specific language. No matter what language the customer selects, the back office always selects the default languages English to reply to their message.
Reproduce by having multiple language messages and customers.
Update:
I updated a second store to 1.7.7.4 and also this store has the same issue. Could it be Multi-store related?
hibatallahAouadni commentedon Jun 10, 2021
Hello @01park
Thanks for your issue! Yes I reproduce the issue, but I think we never work on this.
So, ping @PrestaShop/product-team wdyt? is better to treat this issue as a bug or as an improvement? if as an improvement, I suggest we add this language select in Order page:
Wdyt?
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hibatallahAouadni commentedon Jul 6, 2021
FYI: I reproduce the same issue with PS1.7.8.0 and 1.7.8.x
Progi1984 commentedon Jul 8, 2021
Fixed in #25059 by @Progi1984