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Order messages not in customers languages 1.7.7.3 #24499

@01park

Description

@01park

Describe the bug

Since we migrated from 1.7.6 to 1.7.7.3 sending order messages to customer are always in English, even when the customer has a selected a different language.
At first I thought, maybe something was wrongly imported during the migration, but when I deleted a order message and created a new one, also the new message is in default English in our case.

Expected behavior

I would like that the order messages are send in the customers language

image

Steps to reproduce

  1. We have a site with multiple languages.
  2. FO > change your language to Arabic (for exemple)
  3. Create an Order
  4. BO > SELL > Orders > Edit last Order
  5. try to send the delay message
  6. See error, the delay message is with Admin language (English) and not Client language (Arabic)

Reproduce by having multiple language messages and customers.

Additional information

  • PrestaShop version: 1.7.7.3
  • PHP version: 7.2

Activity

florine2623

florine2623 commented on May 14, 2021

@florine2623
Contributor

Hello @01park ,

Can you specify the languages available on your site ? And what is the default language ?

Thanks!

added
1.7.7.3Affects versions
EmailLabel: Which BO under menu is concerned
NMIStatus: issue needs more information
TranslationsLabel: Which BO under menu is concerned
BugType: Bug
on May 14, 2021
01park

01park commented on May 14, 2021

@01park
Author

Hi @florine2623

Our backoffice language is English and front office has English, Spanish, Germany, Dutch, Italian, French and more.

hibatallahAouadni

hibatallahAouadni commented on May 17, 2021

@hibatallahAouadni
Contributor

Hello @01park

Thanks for your feedback!
Could you please provide clear and concise steps to reproduce the issue.

Thanks!

01park

01park commented on Jun 3, 2021

@01park
Author

Hi,

We have a site with multiple languages. The order messages are translated into the specific language. No matter what language the customer selects, the back office always selects the default languages English to reply to their message.

Reproduce by having multiple language messages and customers.

Update:

I updated a second store to 1.7.7.4 and also this store has the same issue. Could it be Multi-store related?

added
Order messagesLabel: Which BO under menu is concerned
COCategory: Core
BOCategory: Back Office
and removed
COCategory: Core
EmailLabel: Which BO under menu is concerned
on Jun 9, 2021
hibatallahAouadni

hibatallahAouadni commented on Jun 10, 2021

@hibatallahAouadni
Contributor

Hello @01park

Thanks for your issue! Yes I reproduce the issue, but I think we never work on this.
So, ping @PrestaShop/product-team wdyt? is better to treat this issue as a bug or as an improvement? if as an improvement, I suggest we add this language select in Order page:

image

Wdyt?

8 remaining items

added
MinorSeverity: minor bug > https://build.prestashop.com/news/severity-classification
ReadyStatus: Issue is ready to be worked on
and removed
Needs SpecsStatus: issue needs to be specified
on Jun 21, 2021
self-assigned this
on Jun 21, 2021
added this to the 1.7.7.6 milestone on Jun 21, 2021
hibatallahAouadni

hibatallahAouadni commented on Jul 6, 2021

@hibatallahAouadni
Contributor

FYI: I reproduce the same issue with PS1.7.8.0 and 1.7.8.x

Progi1984

Progi1984 commented on Jul 8, 2021

@Progi1984
Member

Fixed in #25059 by @Progi1984

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1.7.7.3Affects versionsBOCategory: Back OfficeBugType: BugFixedResolution: issue closed because fixedMinorSeverity: minor bug > https://build.prestashop.com/news/severity-classificationOrderComponent: Which BO section is concernedOrder messagesLabel: Which BO under menu is concernedPM ✔️Status: check done, behavior approvedPR availableSolution: issue is being addressedRegressionType: regressionTranslationsLabel: Which BO under menu is concerned

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      Order messages not in customers languages 1.7.7.3 · Issue #24499 · PrestaShop/PrestaShop