Frankfurt Airport Reviews 1,614

I cannot explain how confusing the airport layout is. Doesn't help when there's no staff either. Like yall I had a 5 hour layover there and struggled to find out where my gate was for a good 3 of those hours, didn't help AT ALL when I spent it looking for a staff member to help me. I found 3 customer service desks and not a single one of them had a staff member on. When I did find one, he had absolutely no idea what I was trying to ask him. I asked him if he could 'show me where gate B28 is' and he replied with 'ma'am you need to wait until your flight is on the board'. It WAS on the board, I tried telling him it was and that I just needed help finding it and he just said he didn't understand and walked away from me. I literally had to ask some random person who was fortunately going to the same area of gates as me. It was just really stupid tbh

Date of experience: 22 March 2025

Customs area in Terminal 1 was extremely crowded with passengers from at least 3 arriving planes at 7am on a Sunday ! European passport holders queuing for 20-30 minutes is unacceptable.

Date of experience: 04 May 2025

Wheelchair assistence is not working like it should to be. Most of the times we must walk and had 2 minutes to catch my blight. You must run really fast to catch your plane said the driver from the assistence!!! Never travel wihh Frankfurt again!

Date of experience: 01 May 2025

The staff there is very unfriendly. They seem to hate answering questions. They're extremely disorganized. I made an online check-in and still I had to stand in 3 different queues during the onboarding, they didn't even announce there is a system issue. And when I asked what was the point then of online check-in if I still had to wait in 3 lines to get on the plane, one of them answered "you are being rude!", I didn't even scream or swear and I was still the one being rude(if you are being frustrated by the question, then don't even stand on the counter, better search for a different job) . 3 women did onboarding for 50 people 45 minutes. What a waste of time! Airport employees don't know how to work with people or manage our and their time effectively!

Date of experience: 02 May 2025

It’s worse than a 3rd world country.
Arrived from JFK at terminal one had to walk a 20 minutes to get to my connecting gate to Amsterdam, of course I had to go thru security. The guy who is guiding on what to remove & etc did understand that I need my water bottle to take my prescription. He insisted that I need to throw it away. It was sealed bottle that I got from the airplane that I just got off. Walked another ten minutes got my departure gate no water fountain along the way & bathroom had only two toilets , cold water & no soap at all.
I would highly recommend to avoid this outdated airport.
My favorite connection airport is Istanbul international airport ( voted # one airport in Europe ).

Date of experience: 24 April 2025

The invasive secuirity checks are from the 1800:s and highly uncivilised. Chose a civilsed European airport such as Paris, London or other airport.

Date of experience: 18 April 2025

Absolutely the worst airport I have ever transited through. Old and shabby. There is no consideration of passengers and their experience. The transit process seems almost deliberately designed to be as inefficient and arduous as possible. Employees, at least those with whom I interfaced ranged from inefficient to surly to militant. They simply do not care. What an unfortunate transportation hub for a city as lovely as Frankfurt. Avoid this airport if possible.

Date of experience: 09 April 2025

Worst airport I have ever gone through
It’s a huge airport but people who work there are not very helpful especially you are not a German speaker!
Information is changing constantly and it confuses both the staff as well as passengers
WORST EXPERIENCE

Date of experience: 31 March 2025

They made us walk so many times after we checked in and got our boarding pass to go to tax refund then they told us that we need to weight our bags first which nobody understands and don’t explain anywhere we go. And the security is so shitty. 2 young girls are chatting enormously loud before I get all my stuff. They have bad attitude to start with but they took my jacket and started touching disgustingly and asked if there’s nothing inside, it went through security it’s their job if there’s anything inside. But I said no, and they are laughing asking if there’s no drugs or guns. What the f is wrong with them?? Never had anything like this happened to me and it was disgusting. Never going.

Date of experience: 11 March 2025

We arrived 2 hours before our flight and planned to have some food before we boarded. Went through security to gate D2 in terminal 2 and there was only one tiny little shop.

Date of experience: 04 March 2025

We flew from Manchester to Frankfurt on our way to New Zealand via Singapore and then New Zealand to Singapore and Singapore to Frankfurt and then home to Manchester.
On the way out landing in Frankfurt everything was great at the airport.
Security checked our carry on bags several times due to flight delays.
Singapore and New Zealand no problems!
We land back in Frankfurt on 1-3-25 and head for the transit lane to the business class lounge.
As we reached security it was all a little confusing 🫤.
My carry on case was rejected and had to be opened!
Now bearing in mind it’s had the same items in it from leaving Manchester nothing has changed as to what’s in it or how it’s been packed.
But now it’s a problem and they want to open it !
Fair enough I don’t mind you looking at it! But the nasty rude woman who was on duty did you no favours.
She was obnoxious and extremely rude !
She is not a good ambassador for the airport security!
If anyone from the airport reads this which I doubt have a serious word with her .
Flight details LH9765 landed from Singapore at 17.45
She was the only lady on duty at this time with all the guys.
Also there was a policeman and police lady on duty so this would narrow it down for you .
She needs a complete customer relations course!
This has soured our trip !

Date of experience: 01 March 2025

Huge lines for security and short connection times means catastrophic screw ups in airport management.

Date of experience: 01 March 2025

German staff at the airport were so rude and unfriendly. I've never seen anything like it.
They treated us like garbage.
I'll definitely try and avoid German layovers in the future.

Date of experience: 23 February 2025

There was an Indian or African guy working at the inspection area for departure and he opened my bag on a pre-screening conveyor even before an X-ray screening while I was not looking at my bag. When I was turning around, I saw him pick up my eyeglasses case which was in my bag and he was opening the case without any reason. I don’t know if he took something from my bag. His behavior was totally inappropriate!!! I travelled around the world and it is very unusual for a security staff to open bags and take belongings before an X-ray screening without informing or getting permission from the owner. In an X-ray screening, there was nothing for a further check. I felt so weird and insecure after this unpleasant event.

Date of experience: 21 February 2025

Terrible experience at security. Do not recommend having a layover here as well. one of my travelers together with me and she was harassed at security and touched in inappropriate places. Disgusting

Date of experience: 16 February 2025

I had to stop here for a connection flight with Lufthansa Airline to London. I was stressed out on getting my next flight as the poor signage and long walk to another gate. Rude and unprofessional, untrustworthy staff at the security check in, black man security staff put my bag on the tray and hurried me to other security, cannot remain by my bag before X Ray machine - and I found $100 Euro lost from my bag after security check (watch out for the security staff here they are thieves!!). I will NEVER come to Frankfurt airport again.Passengers-LOCK your handbags BEFORE security- staffs not to be trusted. Sad -NOT the once Great Germany I used to know in 1990s- not want to step near Germany again!!

Date of experience: 10 February 2025

50 euro for getting lost phone back seems excessive and benefitting on ppls misery

Date of experience: 08 February 2025

Avoid Frankfurt as a connecting airport if you can. Rude and unprofessional security staff they suspected my 12 years old daughter’s bag of explosive hazard and called the police on us. We were surrounded by 5 gun men staring at us which freaked my daughter out who has never experienced such a thing. I asked them why they called the police the answer was this our protocol. This was our third airport on the way back to Calgary the other two airports did not suspect of any explosives in her bag. The airport Building itself looks like a hold up facility of prisoners. We will never connect through this airport ever.

Date of experience: 12 January 2025

Very busy airport and difficult to navigate. The building of new terminal and the, partial, renovation of the other terminals has not made it easier.
However, as a passenger dependent on assistance I just want to express my gratitude to those who on numerous accounts have assisted me and made it possible for me to travel and work. Only critical issue is that there is little help when the flight is parked on the tarmac. Only when you reach the entry you get assistance. Thankfully, fellow travelers have at times stepped up.

Date of experience: 21 October 2024

The shuttle bus service taking passengers from the gate to the remote 747 plane for an international flight is so badly run that it cased the flight to be an hour late in taking off!

Date of experience: 05 January 2025